Frequently Asked Questions
Product
What size are the snails?
Our snails are medium to large and are selected for quality, texture, and consistency. After rehydration and cooking, they provide a satisfying bite and authentic experience in traditional dishes.
How many snails are in each pouch?
Each pouch contains 12 premium freeze-dried snails.
Why are the snails freeze-dried?
Freeze-drying preserves flavor while making storage easier and extending shelf life. This allows you to enjoy snails anytime without sourcing challenges.
Preparation
How do I prepare the snails?
Rehydrate the snails in warm water for 15–20 minutes, then cook them into your preferred dish such as stew, soup, or peppered snails.
Do they taste the same as fresh snails?
Once properly rehydrated and cooked, the snails deliver a rich, authentic flavor and satisfying texture.
Shipping
Where do you ship from?
All orders ship from the USA for fast and reliable delivery.
How long does delivery take?
Orders are processed within 1–3 business days and typically arrive within 2–5 business days depending on your location.
Orders & Support
What if there is an issue with my order?
If your order arrives damaged or incorrect, contact us within 3 days of delivery with photos and your order number, and we will assist you.
Do you accept returns?
Due to the nature of our products, all sales are final. However, if there is an issue with your order, we will review and make it right.