Refund policy

All Sales Policy

Due to the nature of our products, all sales are considered final.

We do not accept returns once an order has been delivered.

Damaged or Incorrect Orders

If your order arrives:

• damaged
• defective
• or incorrect

please contact us within 3 days of delivery.

Include:

• your order number
• clear photos of the issue

We will review and provide a replacement or appropriate resolution.

Lost Packages

If your order is lost in transit, please contact us.

We will work with the shipping carrier to investigate and assist in resolving the issue.

Non-Returnable Items

For safety and quality reasons, we cannot accept returns on:

• opened products
• used products
• perishable or consumable goods

Order Issues

If there is any issue with your order, please contact us at:

goldenshellco@gmail.com

We aim to respond within 24–48 hours.

Our Commitment

We stand behind the quality of our products and want every customer to have a great experience. If something isn’t right, please reach out — we’re here to help.