Shipping policy
Processing Time
All orders are processed within 1–3 business days.
Orders are not shipped or delivered on weekends or holidays.
During periods of high demand, processing times may be slightly extended. Customers will be notified of any significant delays.
Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout based on your location.
Estimated delivery times:
- Standard Shipping (USA): 2–5 business days
- Expedited Shipping: 1–3 business days
Delivery times are estimates and may vary depending on carrier delays or external factors.
Domestic Shipping Only
We currently ship within the United States only.
We plan to expand to international shipping in the future.
Order Tracking
Once your order has shipped, you will receive a tracking number via email.
Please allow up to 24 hours for tracking updates to appear.
Shipping Delays
The Golden Shell Company is not responsible for delays caused by:
- carriers (USPS, UPS, etc.)
- weather conditions
- incorrect shipping addresses
- unforeseen logistics issues
However, we will always do our best to assist in resolving any issues.
Incorrect Addresses
Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrectly provided addresses.
If you notice an error, contact us immediately at:
goldenshellco@gmail.com
Damaged or Lost Packages
If your order arrives damaged or is lost in transit, please contact us within 3 days of delivery.
Include:
- your order number
- photos (if damaged)
We will review and assist with a resolution.
Product Handling
Our products are carefully packaged to maintain quality during transit.
Please store your product according to the instructions provided upon arrival.